Customer Service Position

Position Description

As a Good Nature Customer Service Representative, you'll have the opportunity to make the world a little better place, one client at a time.  You'll interact with clients via the phone on a daily basis making them feel special and valued.  Between phone calls, you'll work on important administrative tasks to help keep things running smoothly.  We're growing and are looking for great people to help.  Click the link below to log on to our applicant portal and start the process.  

Duties and Responsibilities of a Customer Service Job

  • Talk with the clients via emails, over the phone, or face to face
  • Listen to the client queries patiently and solve it. If the problem needs more technical help to solve, then forward the problem to the Sales Rep.
  • Use best practices and service guidelines of Good Nature when working with clients
  • Respond to the problems of the client promptly
  • Look after the client accounts and update their transaction status
  • Draft the necessary documents as required by the client
  • Maintain records of all interactions with the clients in an orderly manner using service assistance
  • Coordinate with the internal department to find solutions and resolve matters
  • Maintain a follow up on the client, whose query you had solved, Ensure they are satisfied with your answer.
  • Co-ordinate activity of clients
  • All any other miscellaneous duties as directed by your supervisor



  • Should be able to learn about all Good Nature services & products
  • Should have great communication skills: written and verbal communication
  • Should be able to handle a lot of data that is available, and all of this has to be done at good pace
  • Should have a lot of patience when communicating with the client
  • Should be able to maintain their composure even if the client is being rude
  • Should have good listening skills, since most of the time, communication with the clients is done over the phone
  • Should be attentive to details
  • Should have the skill of versatility; they will have to adapt to many situations regarding


Qualifications Required

  • High school diploma
  • Knowledge of client services ethics, principles, and procedures

If you are highly motivated, energetic and seek the challenges & rewards of supporting a great service, serving customers & reaching your potential, we would like to hear from you! This is a unique opportunity to work in a rapidly-growing, fast-paced organization and do something that you can feel good about. We offer a casual work environment, competitive compensation, 401k, and benefits package.





"Making the world a little better place, one organic landscape at a time"
Cleveland (216) 641-9800
Columbus (614) 885-5296
Akron (330) 836-9800
fax(216) 641-9805
Good Nature Organic Lawn Care - Corporate
7621 Old Rockside Road
Cleveland, OH 44131

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