Client Experience Representative
Do The Little Things To Make Our Clients Feel Special & Important
We Are Hiring Client Experience Representatives!
We are looking for individuals who are passionate about helping others, have strong communication skills, enjoy learning from your team, and like to contribute to a fun and productive work environment.
During Your First Year With Good Nature You Will:
- Treat Each Client Like A V.I.P. (Get Three 5 Star Client Reviews)
- Become Good Nature Certified (Pass New Hire Courses & Quizzes)
- Show You Care - Go Above & Beyond For Clients (Internal & External)
Position Tasks & Key Activities
- Answer Phone With A Smile By Second Ring
- Manage Client & Prospect Requests & Effectively Document Results
- Efficiently Handle Client Complaints, Issues, & Questions
- Bring A Positive, “Can-Do” Attitude Into Office
- Listen To Understand Every Situation Before Offering Solutions
- Take Orders (Small Sales) From Customers & Educate On Our Current Services
- Maintain Organized Work Space (Place For Everything)
- Communicate Messages Quickly From Office To Associates & Field Reps (Vice Versa)
- Clean, Maintain, & Use Personal Call Log Daily
- Be Proactive With Client Questions, Issues, & Complaints
- Work One-On-One With Manager To Create Best Processes & Procedures For Clients
- Additional Duties Added Based On Your Skill-Sets
Qualifications
- Continuing Education Beyond High School Not Required (Plus)
- Previous Customer Service Experience Not Required (Plus)
- Must Be A “People Person” & Good Listener On Phone
- Positive Attitude
- Previous Experience With Typical Office Software & Phone Systems Required
- Multitasking Ability
- Comfortable With Technology
- Candidate Must Be Driven & Motivated To Provide Excellent Customer Service
- Treat Every Client As A “VIP” By Going Above & Beyond Traditional Customer Service
- Background Handling Customer Issues (Prescribing Solutions To Difficult Individuals)
Compensation
- $15 / Hour Starting Pay
- Quarterly Bonus Opportunity
- Continuous Training & Opportunity for Career Growth
- Retirement, Health, Vision & Dental Benefits, & 401(K) Matching
Hours & Work Week Requirements
- Reports To Client Experience Manager
- 40+ Hours / Week & Overtime (February – July)
- Typical 40 Hours / Week (August – January)
- Candidate Will Need To Work Various Saturdays (Specifically Spring & Early Summer)
Having a good attitude and strong work ethic goes a long way at Good Nature. There is a lot to learn and retain, but to a large degree, your rewards are very merit-based and you can earn a better living the more you commit. Leaders pick up on character very quickly and respond in kind if support is needed. They go a long way in trying to improve the lives of everyone working there.
Client Experience Representative
This was hands down the best place I have ever worked for. I was located in the office, but had multiple opportunities to go out on jobs with the Technicians to witness how they work so that we had a better understanding. There is a lot of information to take in, but I don't think we could have felt more like a team/ family if we tried!
Client Experience Representative
It's a lot of hard work, but great work comes with great reward. Advancement opportunities abound but they are earned, not handed out. Cares about the people there and makes efforts to improve on existing issues. Very open about what to expect work wise and extremely accommodating in regards to time off and work schedules.
Client Experience Representative
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